And lying is one of them definitely! Especially when it only serves to be better.
The book was a customer for weeks in the post box. As a reminder, we ask the customers in such cases. After all, you can really forget once an order or something intervened.
colleague: "Good day Mrs. XYZ, then they had ordered and then a book with us and we wanted to ask if there is still interest."
customer: "Oh, the book No, I did not order because I still wanted to ask my husband before I order it really.."
colleague: "So you do not want the book over, "
customer:" No, of course not "
After the colleague had hung up, she turned to me and cleared me of the contents of the call, but somehow I was significantly acidified least I had to.. the customer about a half hour bibliographised, researched, and the phone, until I found this one book, which corresponded to all their ideas. At that time she was completely smitten by the book and asked about extra, whether it would really, really, really arrive the next day . Then she gave to their data, whereupon the order was sent out.
We order but do not just books, if es nicht ausdrücklich erwünscht ist. Ausserdem: Wie hätte ich ohne einen Bestellauftrag an die Daten der Kundin kommen sollen?
Ein einfaches "Nein, kein Interesse mehr" hätte es auch getan.
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